[PinkPenguin76]

I have the same problem because I am on a boost prepaid phone that I pay as I go with. It lets me send pics/texts to my email, but doesn't seem to want to let me receive. If I had the actual pre-paid plan that included "internet" service, it might work... Chances are you are on a plan that does not either have WEB service or the particular program you have only allows you to use their downloadable apps and ringtones... lots of fine print involved from one type of cell phone to the next. Try just calling the carrier and ASK.