Do not click the send to my phone button, that's an advertisement. You can click on mp3 and instead of playing with Windows Media Player, click save instead or right click and go to save target as. After you've saved the file to your computer go to your email account. I tried from my live account and it didn't work but yahoo works great. If your on verizon send to your number firstname.lastname@example.org. It works every time for me and it's free. I've only been on this site for 1 hr and have 7 ringtones.